Frequently asked questions
Popular questions
How does the process work?
It's simple! Just upload your photos and share your vision with your personal artist. They will bring your ideas to life and create a stunning portrait for you.
When will I get the portrait preview?
You'll receive the preview within 1-3 business days, giving you ample time for feedback, but if you'd like it even faster, we offer an option for expedited delivery within 24 hours for an additional fee.
What if I'm not satisfied with the final result?
We offer unlimited revisions until you're thrilled with the portrait, or we'll provide a 100% money-back guarantee. Your happiness is our priority.
Our guarantees
What if I'm not satisfied with the final result?
Your satisfaction is our top priority! We offer unlimited revisions, ensuring you can request adjustments until your portrait is perfect. We're dedicated to creating a gift that will melt hearts and bring joy to your loved ones.
 Is my personal information and photos safe?
Absolutely. We prioritize the privacy and security of our customers. Your personal information and photos are handled with strict confidentiality and are only used to create your portrait.
What if I'm not satisfied with the final result?
We offer unlimited revisions until you're thrilled with the portrait, or we'll provide a 100% money-back guarantee. Your happiness is our priority.
While creating your portrait…
What if I don't have high-quality photos?
No worries! Our talented artists can work with various types of photos, including old, scanned, or even damaged ones (they're amazing at restoring photos as well). They will do their best to bring out the beauty and essence of your loved ones.
What if I have specific requirements or special requests?
We welcome your specific requirements and special requests. Simply communicate them to your personal artist, and they will do their best to accommodate your needs and create a unique and personalized portrait.
Can you create a portrait of my whole extended family?
We certainly can! However, we might need a bigger canvas. Our artists are experts in capturing the love and dynamics of big family gatherings.
Can I make changes or provide feedback during the process?
Absolutely! Your personal artist will work closely with you, allowing you to provide feedback and make any desired changes to ensure your satisfaction.
Can I order multiple portraits?
Of course! Whether you want to create a series of portraits or individual ones for different family members, our artists are here to bring your ideas to life.
Can I add my pet to a portrait?
Absolutely! We love capturing the unique personalities of furry friends. Our artists have a special talent for bringing out the cuteness and charm of pets.
Returns and Refunds
What is your refund policy?
Your satisfaction is our top priority, and we will do everything we can to ensure you love your family portrait.
What is the Lost Family Portrait Guarantee?
If your painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Please contact us within 5-25 days after delivery approval for assistance regarding the lost family portrait.
What should I do in case of family portrait damage?
If your family portrait arrives damaged, please reach out to us within 30 days by contacting our customer support. We will print and ship a new canvas to you free of charge. It's crucial to contact us as soon as possible because we may not be able to reprint the artwork if the deadline is missed.
How can I request modifications to my family portrait?
If you are not satisfied after viewing the preview of the family portrait, you can request revisions - we offer unlimited modifications free of charge. Should you decide, even after several modifications, that you are not happy with the result, we will, of course, respect your decision. In that case, please contact our customer support so we can find the best solution for you.
My order was damaged when it arrived. What should I do?
Please contact us as soon as possible. We will send you a replacement as quickly as we can.
If I change my mind, can I cancel my order?
Yes, as long as your cancellation request is made within 24 hours of placing your order. After the 24-hour period, cancellations will be accepted at our discretion. We might charge you a 20% cancellation fee since work will have already been done on your order. Orders that have already been printed cannot be canceled.
GATHER YOUR LOVED ONES IN ONE PORTRAIT
Looking for the perfect gift? Turn your family photos into a cherished portrait that will leave them speechless!